FAQ

Here is a list of our most frequently asked questions

What if I don’t want people to see my Profile details on activities that I have created?

Profiles can be set to Private or Public in the Edit Profile menu. If your Profile is set to Private but your Activities are set to Public then your user will show up as Anonymous.

What if I don’t want to have my activities available to other users?

Activities can be set to Private or Public in the Edit Profile menu. If your Activities are set to Private they will only be viewable in the “Mine” menu on the activity screen.

What are the benefits of upgrading to a Premium Account?

The Premium Account gives you access to the built in FTP & LTHR tests, the ability to upload ride data directly to third party analysis programs such as Cycling Analytics, Strava and Training Peaks. It also gives you access to Turbo Trainers web based analysis program at www.turbotrainer.com

How do I access the Turbo Trainer Analysis program?

Access is via the login button on www.turbotrainer.com, the username and password is the same as what is used to login to the app.

I can’t access the Turbo Trainer Analysis program?

Ensure that your account has been upgraded to a Premium Account or that your membership hasn’t expired. This can be checked under Account Type in the Settings menu.

I can’t access the FTP Power Test or the LTHR Test.

Ensure that your account has been upgraded to a Premium Account or that your membership hasn’t expired. This can be checked under Account Type in the Settings menu. Also ensure that you have a Power Meter connected for the FTP Power Test and a Heart Rate Monitor fitted for the LTHR Test.

Can I register a Turbo Trainer account through the website?

No, all account registrations and payments need to be made through the app and through iTunes.